Shipping & Delivery
- Order Processing And Shipping Time:
- Orders are processed and shipped within 7-8 working days.
- Potential delays in logistics due to technical reasons may occur.
- Communication Regarding Delays:
- In case of delays, customers can contact us via email or WhatsApp for more information.
- Customer Queries:
- Any queries related to shipments will be addressed within 24 working hours.
- Free Shipping:
- The majority of products come with free shipping.
- Certain items may have additional shipping charges, and these charges are clearly mentioned on the respective product pages.
- International Shipping:
- International shipping is available, but it comes with charges.
- Customers are responsible for paying any fees, including customs and other charges associated with international shipping.
Rejoicein is dedicated to timely product delivery and emphasizes quality services.
If you have any specific questions or need further clarification on any of these points, it is advisable to contact Rejoicein directly through email or WhatsApp as mentioned.
Returns & Exchanges Policy at Rejoicein
Returns:
- Unfortunately, we do not accept returns/exchange/cancellation once items are delivered.
- Orders cancellations are possible within 24 hours, and a refund will be processed.
Exchanges:
- Contact us within 12 hours of receiving a damaged or incorrect item at rejoicein8@gmail.com or WhatsApp us.
- Your Refund for The Damage Product Will Be Processed Within 24 Hours.
- Provide an uncut product unboxing video for resolution in case of damage or wrong item.
- Exchange for merchandise fitting issues is not allowed, except for wrong size shipped.
- Exchange for colour difference is not allowed due to variations in lighting during photography.
- Eligibility for exchange requires unused and original condition of the item.
- Shipping costs for exchanging items are the responsibility of the customer.
- Our team will inspect the item upon return and notify you of the exchange status.
- if a Valid Claim of Damage is Confirmed, We Will Ship The Replacement Product. if The Same Product is Unavailable, The Customer Can Order Another Product; Refunds Will Not Be Given in Any Intance.
Exceptions / Non-Returnable Items:
- Certain items are non-returnable, including custom products(special orders or personalized items)
- Personalized items cannot be returned under any circumstances.
- If you have any inquiries or issues with a specific item, please contact us for assistance.
- Returns cannot be processed for products on sale and gift cards.
If you have any questions or concerns about these non-returnable items, our team is here to help nd provide assistance.
Cancellation Policy:
- Order cancellation is only possible before the initiation of shipment.
- For prepaid orders, the amount will be refunded to your account upon cancellation.
- Once the shipment has started, cancellation is not possible.
- Customized orders cannot be cancelled under any circumstances.
Please keep in mind the timing and conditions mentioned above for smooth cancellation process. If you have any questions, feel free to reach out to us for assistance.